Terms of Use

Aitiss is a project of a company called Semira Ltd. (BG201718164) with its registered office at bulevard Chataldja 20, office 8 in Varna, Bulgaria. Aitiss provides services related to sending marketing emails via its website www.aitiss.com (for future references this will be Aitiss, we, our, the company)

Aitiss is a Bulgarian company whose legal name is Semira Ltd.  with its registered office on bulevard Chataldja 20, office 8 in Varna, Bulgaria and provides services related to sending marketing emails via its website www.aitiss.com (the Site). Aitiss has employees and representatives (our Team, we, us, our) . As a customer of Aittis or you are a “User” according to this Agreement (or “you”).

The sole purpose of the Terms of Use is to define the terms of use of the services provided by Aitiss and it constitutes a legally binding agreement between Aitiss and any user of the site. By using our services or subscribing to our site the user will be deemed to have read and accepted the Terms of Use.

The terms used in this document are defined below:

The “User” means any person or company using the Aitiss Services.

The “Services” provided by Aitiss are the features available to Users via the Site such as sending marketing and promotional emails and other features as mentioned here: https://aitiss.com/features/

1. Eligibility

The use of Aitiss Services requires the creation of an online account on the Site.

In order to use the Service provided by Aitiss, you must:

  1. be at least eighteen (18) years old and able to enter into contracts;
  2. complete the registration process;
  3. agree to these Terms;
  4. provide true, complete, and up-to-date contact and billing information;

By using the Service, you represent and guarantee that you meet all the requirements listed above and also that you will not use the Service in a way that violates any laws. Please note that by agreeing to these Terms of Use, you are making a legally enforceable promise.

Aitiss has the right to forbid using the service, close accounts of any users in cases of violations. Furthermore, Aitiss can change the Eligibility requirements at any time if needed.


2. Term

The Agreement between you and Aitiss is starts when you sign up for the Service and agree to these Terms. Then the term of the Agreement (the “Term”) will begin and it will last for as long as you have a account on our Site or alternatively until you or we terminate the Agreement in accordance with these Terms, whichever happens first. You have officially “signed” and accepted the Terms in the moment when you entering your username and clicking the “Get Started” button. If you sign up for the Service on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms and enter into the Agreement on its behalf.


3. Termination of account and refunds

If we close your account without any cause according to this Agreement and your account is a already paid for, we’ll refund you a prorated portion of your monthly prepayment.
If we close your account because of any violation of the Agreement we will not refund or reimburse you.

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you are approved for received a full or partial refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 of days.

If your account is inactive for 24 months or more, we have the right to terminate your account and delete all your data such as your campaigns, lists and what you have stored in it.

Usernames can only be used once, so if your account is terminated the username associated with it will no longer be available for future use.

4 Account and Password

It is your responsibility to keep your account name and password safe and confidential. You agree to immediately notify us if you notice unauthorized access or use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords that are caused by or result from your negligence.
In case of your forget your password we will only provide you with instructions on how to reset your password as due to security reasons we do not have access to your password.
Furthermore, you guarantee that all information you enter in your account while you use the Service, is accurate and complete and will remain such in case of changes.

5 Protection of personal data

5.1 Protection of User’s personal data

Aitiss has taken all the necessary precautions to preserve the security of all personal and other data.

Our data centers are protected with physical security 24/7 with biometric scanners and the best technologies that are currently available. Furthermore, we have DDOS mitigation in place at all of our data centers.

In order to prevent possible corruption our databases are kept separate at all times and we have different layers that segregate user accounts from each other.

Aitiss account passwords are hashed. Even our own employees cannot view them. In case of forgotten or lost password it needs to be reset by the User.

Every login page on our website pass data via SSL.

The entire Aitiss application is encrypted with TLS.

Login pages and logins via the Aitiss API have brute force protection.

5.2 Responsibility of the Users in relation to personal data

The Users located in the European Union who have and upload email lists containing any personal data of European Union citizens must comply with the No. 2016/679 of 27 April 2016 (the “GDPR”) and those of Law No. 78-17 of 6 January 1978 Information Technology, Data Files and Civil Liberties.

Furthermore, the Users should not upload email lists on the site with personal data considered “sensitive” such as health data, social security number, or any bank card numbers. Aitiss is in no way to be responsible for the presence of such personal data on its platform and the potential consequences. In such cases the User shall be solely responsible for any legal consequences and indemnify the Site.

6. Prohibited use of the Service

The User must at all times follow these rules:

  1. You are not allowed to send spam. We mean “spam” as it is defined on the Spamhaus website.
  2. You won’t import or send email campaign to any email addresses that you bought, loaned, rented or in any way received from a third party, no matter what they claimed about the quality or permission. Only you, the User, have to obtain permission to send.
  3. You won’t copy and paste email addresses which people have published on the internet.
  4. You won’t violate any copyrights of third parties.

Furthermore, Aitiss doesn’t support and allow accounts which promote any harmful,  discriminatory, or harassing Content. We have the right to terminate your account if you send email campaign with such content.

Other topics which are not allowed on the Site are:

  • Weight loss
  • Exchange of currencies, fraudulent shares and stock market transactions
  • Home job offers making “get rich fast” promises, financial packages and pyramid schemes
  • Sexually explicit pornography


7. Payment

When you become a paid user your monthly account will last 30 days. Your account will be activated automatically and ready for use as soon as we successfully receive the payment. Next payments are due 30 days after the previous payment day. Any email credits that you did not use during this period of time will not be transferred to the following month.

You may decided to pause your account or close it permanently at any time by contacting us at support@aitiss.com

The prices for our Monthly plans are published on the Site as you can see them here: https://aitiss.com/pricing/ and may be changed from time to time. The prices published on the Site are with VAT included and no additional taxes will appear in your final invoice.