Privacy policy

In order to provide the Service as defined in our Terms of Use, Aitiss needs to collect, store and process the personal data of the Users. Aitiss is committed to comply with the following laws Law No. 78-17 of 6 January 1978 relating to Information Technology, Data Files and Civil Liberties (hereafter referred to as the “Data Protection Act”), and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereafter referred to as the “GDPR”).

1. Definitions

User“ means any person or entity that is registered on our Site and/or uses the Service as defined in our Terms of Use

Personal data: any information that can be used to identify a person, such as first and last name, date of birth, email address, gender, occupation, or other demographic information.

Processing of personal data: any operation relating to personal data, such as collection, organisation, storage, adaptation, retrieval, use, dissemination or otherwise making available, alignment or combination, as well as locking, erasure, or destruction.

Cookie : a cookie is a piece of information placed on the hard drive of Internet users by the server of the site they visit. It contains several pieces of data: the name of the server which installed it, an identifier in the form of a unique number, and possibly an expiry date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and save pieces of information.

2. Privacy for Users

2.1 Information we collect

Information you enter in your account: While using our Services, you may provide Personal Information about yourself. Personal Information is provided to us when you sign up on our Site, communicate with our customer service team by email, integrate the Services with another website or service (for example, when you choose to add your Aitiss sign up form to your website, blog or online store), or communicate with us in any other way.

By giving us this information, you agree to this information being collected, used and disclosed as described in our Terms of Use and in this privacy policy.

Information we collect automatically: When you use the Services, we may automatically collect certain information about your device and usage of the Services. We use cookies and other tracking technologies to collect some of this information.


2.2 Use of personal data


  • To bill and collect money owed to us for using the Service
  • To send you automatic system alert messages.
  • To provide customer support.
  • To detect any malicious behaviour (fraud, spam, etc.);
  • To enforce compliance with our Terms of Use
  • To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.

3. Cookies

The Site uses cookies to enable navigation on the site, to execute the Service and to measure the site’s audience and performance.

3.1 Types of cookies we use

Necessary cookies.

These cookies are necessary for the normal functioning of the Site.

Other cookies we use are Functional cookies (to personalize your experience), Analytical cookies (to optimize the Site performance)

3.2 Cookie management

You may accept or reject cookies on the site or refuse them once and for all through their browser settings.

Depending on the browser you are currently using, there are different ways to delete cookies. Here are the most used browsers with deletion instructions:

On Internet Explorer

  • Click the Tools button, then Internet Options.
  • Under the General tab, under Navigation History, click Settings.
  • Click the Show Files button.
  • Select the cookies to refuse and click on delete.

On Firefox

  • Click on the Browser Tools icon, select the Options menu.
  • In the window that appears, choose “Privacy” and click on “Display cookies”.
  • Select the cookies to refuse and click on delete.

On Safari

  • Click the Edit icon, select the Preferences menu.
  • Click on Security and then on Show cookies.
  • Select the cookies to refuse and click on delete.

On Google Chrome

  • Click on the Tools icon, select the Options menu then click the Advanced Options tab.
  • And access the “Confidentiality” section.
  • Click on the “Show Cookies” button.
  • Select the cookies to refuse and click on delete.


Cookies are valid for a maximum period of 12 months from the date of the User’s consent.

4. Rights of the Users

Users have the right to access their personal data, which enables them to complete, update, or delete data that is inaccurate, incomplete, ambiguous, or outdated, or whose collection, use, communication, or storage is prohibited.

The Users also have the right to request the limitation of the processing, and to oppose on legitimate grounds the processing of their personal data. The User may also communicate instructions on the fate of their personal data in the event of their death.

The Users may exercise their rights by sending an email to

These requests shall be processed within a within a period of 30 working days.

The Users may also at any time modify the data pertaining to them by logging on to  and clicking on “edit my profile”.

The Users may unsubscribe from the Aitiss marketing emails by following the unsubscribe links under each of these emails.

The Users may access detailed information on the use of their personal data by sending a request to our team


5. Security

Aitiss has taken all the necessary precautions to preserve the security of all personal and other data.

Our data centers are protected with physical security 24/7 with biometric scanners and the best technologies that are currently available. Furthermore, we have DDOS mitigation in place at all of our data centers.

In order to prevent possible corruption our databases are kept separate at all times and we have different layers that segregate user accounts from each other.

Aitiss account passwords are hashed. Even our own employees cannot view them. In case of forgotten or lost password it needs to be reset by the User.

Every login page on our website pass data via SSL.

The entire Aitiss application is encrypted with TLS.

Login pages and logins via the Aitiss API have brute force protection.


    6. Changes of the Privacy Policy

    Aitiss reserves the right to change this Privacy Policy to comply with changes in the applicable laws and regulations.

    The Users shall be notified of any changes made to this policy via our website or by email at least 21 days prior, when possible, to their entry into force.


    Any questions about our Privacy Policy can be directed by email to